Product Return & Refund Policy

At Volatus Drones we do everything we can to create a great experience for our customers. This includes easy returns. Please fill out the form below to initiate the return process. You can also learn more about our return policy below.

We offer a 30-day return policy from the date of delivery on many products. EXCEPTIONS APPLY, please see the FAQ below for a list of non-returnable products. Unopened product, with manufacturer seals intact, can be returned with no questions asked. Open product returns must be in brand new condition, in their original box, and must include all original packing material, blank warranty cards, manuals, documents, and all accessories. Items that have been opened, activated, previously flown, used, or show any sign of wear, maybe accepted at the sole discretion of Volatus Drones with a minimum 20% re-stocking fee.

For all returns, return shipping costs will be deducted from your refund amount. This also applies to orders that originally qualified for free shipping. Original shipping costs are non-refundable.

Returned merchandise must be in its original condition and accompanied by the packing slip included in your order, as well as the original documentation and packaging; otherwise, the return will not be honored. Original condition means that there are no scratches, marks, or blemishes on the product and the security tags are still attached. The product must not be altered in any way.

Damaged Box or Damaged Product: If you receive damaged item(s), contact a customer support at hello@volatusdrones.com no later than 5 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery and contact a customer support immediately at 855-754-0243.

Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Volatus Drones. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you.

Incorrect Shipping Address Provided: Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and customer has not contacted a customer support the order will then be refunded back to the original form of payment.

Refunds: Once your return is received you will receive an email confirming it's arrival. Your return will be inspected within 1-2 working days after its arrival. After inspection you will be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 3 - 10 working days after approval.

Please fill out the Return Request Form at www.volatusdrones.com/pages/returns and our returns department will process your request.

FAQs

Please fill out out the Return Request Form on this page. You must include your name, email address, and order number.

  • Orders that were received more than 30 days past delivery date.
  • Enterprise drones: This includes, but is not limited to the following brands; DJI Enterprise, Parrot Business Solutions, FLIR, Autel Enterprise, Skycopter, Teal, Inspired Flight and QYSEA.
  • Enterprise payloads. This includes, but is not limited to the following; LiDAR payloads, Multispectral payloads, thermal/infrared payloads, zoom camera payloads.
  • All DJI Agras products.
  • Software.
  • Custom-Integrated Systems (Ex. MicaSense Sensor integrated onto DJI product)
  • Products special ordered directly from the manufacturer or distributor per the customer request.
  • Invoiced sales made outside of www.volatusdrones.com
  • Within 30 days from the delivery date.
  • In unused and resalable condition.
  • In the original unopened packaging with all the seals intact.
  • Opened-boxed items in original condition. Subject to 20% restocking fee.

Unless otherwise noted, the buyer pays for all return shipping fees. The cost of shipping labels provided by Volatus Drones will be deducted from the total refund amount.

If you receive damaged item(s), contact a Customer Support no later than 5 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery and contact a Customer Support immediately at 855-754-0243.

We can either refund to the original payment method (default) or provide you a store credit in the form of a gift card (Must be requested).

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 3 - 10 working days after approval.

If you have additional questions regarding a return or refund, reach out to us at hello@volatusdrones.com

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